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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Arnold Sanchez

May 30, 2026

5  out of  5
rating by Arnold Sanchez
"Today felt like more than a typical business transaction. Adriana’s professionalism made the process smooth, and her taking a moment to pray for my health was something I genuinely appreciated !!. Also Anayeli was great as well to work with from the start where , showing kindness, patience, and a genuine desire to help. What began as a good experience with Anayeli quickly became a superb one with Adriana . If you’re looking for great prices and a company with professional, caring people who put customers first, I highly recommend them."
We responded:
"Hi Arnold, thank you for your wonderful review of Madeline! She is an amazing team member and I am glad to hear that she is providing the best customer service possible. Please do not hesitate to stop by the office next time you'd like help or give us a call! - Nereyda"
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Noel Orta

May 27, 2026

5  out of  5
rating by Noel Orta
"Madeline Vela was very helpful with questions about my insurance. I would use her services again."
We responded:
"Greetings Noel, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We hope to continue exceeding your expectations with great service. We're here for you anytime!"
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YASMIN R.

May 27, 2026

5  out of  5
rating by YASMIN R.
"I had such a great experience getting car insurance for the first time. I worked with Madeline Vela, who answered all my questions and helped me to understand my options. She was very professional, helpful and personable. I would definitely refer more of my family and friends to go to her."
We responded:
"Thank you for sharing your experience! We’re so glad your first time getting car insurance went smoothly with State Farm. It’s wonderful to hear that Madeline Vela answered all your questions and helped you understand your options in a professional, personable way. We truly appreciate your recommendation and look forward to helping you and your family and friends in the future! "
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Allison Ajanaku

May 27, 2026

5  out of  5
rating by Allison Ajanaku
"I’ve been with State Farm for over 20 years and I am always impressed with Madeline’s customer service. She is always willing to listen, help, and support my needs. She is an outstanding representative of State Farm and I hope her excellence is rewarded."
We responded:
"Thank you so much for your 20+ years with State Farm! We’re truly glad to hear Madeline has been such an impressive part of your experience—listening, helping, and supporting your needs the way you deserve. Your kind words mean a lot, and we’ll be sure to share this feedback with her. "
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Antonio O.

May 20, 2026

5  out of  5
rating by Antonio O.
"I just signed up for a Home and auto policy and had a great experience with my Account Representative Adrianna J. She was Courteous, professional, knowledgeable, understanding and attentive to my insurance needs. She didn’t rush the process but was respectful of my time and encouraged me to reach out to her if I had any questions or issues."
We responded:
"Thank you for the wonderful review! We’re so glad you had a great experience with your Home and Auto policy and that Adrianna J. provided courteous, professional, and knowledgeable guidance. We truly appreciate your trust—please don’t hesitate to reach out if you have any questions down the road. "
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Sebastian Salazar

May 14, 2026

5  out of  5
rating by Sebastian Salazar
"Madeline was very helpful and informative. App wasn't working and her customer service helped me out alot in completing my payment. Thank you!"
We responded:
"Thank you so much for your kind words! We're glad Madeline was able to assist you and ensure your payment went through smoothly. If you ever need any further help, please don't hesitate to reach out! "
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Riki Meris

May 8, 2026

5  out of  5
rating by Riki Meris
"Madeline and Stephanie were kind enough to help me get documents I needed at 5pm on a Friday. Madeline was extremely well spoken and patient. They made the process much more enjoyable than I anticipated."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madeline and Stephanie were able to assist you promptly and made the process smooth and enjoyable. We'll be sure to pass along your compliments to them. If you ever need help again, don't hesitate to reach out! "
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Fun and Slime Slimy

May 8, 2026

5  out of  5
rating by Fun and Slime Slimy
"Muchas gracias ! Stete farm Nereyda Perez 🌹 Por su servicio 💖en especial a Madeline vela 💕 por su eficiencia professional 👌 million de Bendiciones"
We responded:
"Estamos muy agradecidos por sus amables palabras y nos alegra que Luis haya podido ayudarle a encontrar una excelente cobertura de seguro. Sus bendiciones significan mucho para nosotros, y es un honor contar con su confianza. Si hay algo más en lo que podamos ayudarle, no dude en contactarnos. - Nereyda"
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j s

May 6, 2026

5  out of  5
rating by j s
"Bay Ridge Brooklyn office is very helpful."
We responded:
"j, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon. "
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Zev Kleiner

May 5, 2026

5  out of  5
rating by Zev Kleiner
"Excellent and clear service provided by Zaida."
We responded:
"Thank you for your kind words! We're delighted to hear that Zaida provided you with excellent and clear service. We appreciate your feedback! "
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Giselle

May 4, 2026

5  out of  5
rating by Giselle
"I had a phone call with Madeline Vela to apply my defensive course certification to my auto policy. She was very quick and helpful!! Thank you so much!"
We responded:
"Thank you for sharing your experience! We're glad to hear that Madeline Vela was quick and helpful in assisting you with applying your defensive course certification to your auto policy. We appreciate your kind words!"
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Garrick Q

May 4, 2026

5  out of  5
rating by Garrick Q
"Madeline Vela was very helpful with my State farm auto insurance. She made everything easy and professional. Five stars!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Madeline Vela made your State Farm auto insurance experience easy and professional. We appreciate your five-star rating! "
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Caroline Grasso

May 2, 2026

5  out of  5
rating by Caroline Grasso
"I have had a Terrific Business relationship with the Bay Ridge State Farm agency owned by Neryeda Perez for more than 30 years. They have provided the most outstanding service and care for All my insurance needs, including my home auto and personal liability."
We responded:
"Thank you so much for your incredible loyalty and kind words! We’re honored to have had the opportunity to serve you for over 30 years. Nereyda Perez and the entire Bay Ridge State Farm agency truly appreciate your trust and are committed to providing outstanding service for all your insurance needs. We look forward to continuing to support you for many more years to come! "
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Jerry Mandals

May 1, 2026

5  out of  5
rating by Jerry Mandals
"alpha was kind respectful and did her job excellently. Very professional"
We responded:
"Thank you, Jerry, for your continued loyalty and for sharing your experience! We're delighted to hear that Alpha provided kind, respectful, and professional service. We truly appreciate your trust and look forward to serving you for many years ahead! "
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Hennessy P.

May 1, 2026

5  out of  5
rating by Hennessy P.
"I’ve had a great experience with State Farm, they have truly made the process so easy after my vechile accident. I appreciate all of their help!!! Nereyda and the team are amazing"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Nereyda and the team made the process easy and supportive after your vehicle accident. We truly appreciate your kind words and are here to help whenever you need us! "
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MOSTAFA OTHMAN

May 1, 2026

5  out of  5
rating by MOSTAFA OTHMAN
"I had a great experience working with Madeline Vela at State Farm. She’s extremely professional, knowledgeable, and genuinely cares about helping her clients. She took the time to explain everything clearly and made the whole process smooth and stress-free. If you’re looking for someone reliable and responsive, I highly recommend reaching out to her!"
We responded:
"Thank you so much for your kind and detailed review! We're thrilled to hear that Madeline Vela provided you with professional, knowledgeable, and caring service. Making the process smooth and stress-free is our goal, and your recommendation means a lot to us. We appreciate your trust and look forward to assisting you again in the future! "
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j k

April 30, 2026

5  out of  5
rating by j k
"My experience at State farm Insurance was excellent, agent Zaida was very professional and helpful. I would recommend her and give her a 5 Stars 🌟"
We responded:
"Thank you for your fantastic review! We're delighted to hear that Zaida provided you with professional and helpful service. Your 5-star recommendation means a lot to us. We appreciate your support and look forward to serving you again! "
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E shines

April 29, 2026

5  out of  5
rating by E shines
"Thank you so much to Madeline Vela for your excellent service and patience while explaining my coverage options. She was well experienced and made the process simple and easy to understand. I highly recommend her and her office."
We responded:
"Thank you for your thoughtful review! We're glad Madeline Vela could provide excellent service and patiently explain your coverage options. Your recommendation means a lot to us, and we're happy to have made the process simple and easy for you. We look forward to assisting you again! "
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Michelle Guzman

April 29, 2026

5  out of  5
rating by Michelle Guzman
"Professional and courteous. Spoke with Madeline Vela, very kind & patient."
We responded:
"Thank you for your kind words! We're happy to hear that Madeline Vela provided you with professional, courteous, and patient service. We appreciate your feedback and are here to help whenever you need us! "
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Mike Lugo

April 27, 2026

5  out of  5
rating by Mike Lugo
"I had an excellent experience working with Madeline Vela as my insurance agent. She is professional, knowledgeable, and truly takes the time to make sure you understand every detail of your coverage options. Madeline was patient with all my questions and made what can often be a confusing process feel simple and stress-free. What stood out most was her responsiveness and genuine care for making sure what I needed got done. She goes above and beyond to find the best solutions for her clients and follows through on everything she promises. I highly recommend Madeline Vela to anyone looking for an agent who is trustworthy, efficient, and truly has your best interests in mind."
We responded:
"Thank you so much for your thoughtful and detailed review! We're delighted to hear that Madeline Vela provided you with professional, knowledgeable, and caring service. It’s wonderful to know she made the process simple and stress-free while being responsive and attentive to your needs. Your recommendation means a great deal to us, and we’re grateful to have you as a valued client. We look forward to continuing to support you! "
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John Watson

April 27, 2026

5  out of  5
rating by John Watson
"Goodmorning I just had an excellent experience with Madeline she was very helpful and knowledgeable J. Watson ( insured)"
We responded:
" John! Thank you for sharing your excellent experience with Madeline. We're glad to hear she was helpful and knowledgeable. We appreciate your feedback and look forward to continuing to assist you! "
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Alex Marte

April 24, 2026

5  out of  5
rating by Alex Marte
"Madeline Vela helped me out so much in the process of taking care of my car insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madeline Vela provided you with excellent support during your car insurance process. We'll be sure to pass along your appreciation to her! If you need any further assistance, feel free to reach out. "
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Noelia Nieves

April 24, 2026

5  out of  5
rating by Noelia Nieves
"Madeline Vela is wonderful Hardworking person that makes everyone feel good with her service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madeline Vela made such a positive impact with her hardworking and friendly service. We truly appreciate your feedback and look forward to serving you again! "
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Ameen Mohamed

April 24, 2026

5  out of  5
rating by Ameen Mohamed
"Madeline Vela is amazing great service really nice"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Nereyda Perez’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Susan Coffman-King

April 24, 2026

5  out of  5
rating by Susan Coffman-King
"I appreciate the kindness and patience, and thoughtful customer support Madeline Vela extended to me on a call I placed to her regarding the status of my policy. She went above and beyond to research my payment terms and make sure all my questions were answered. Thank you, Madeline!!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Madeline Vela provided you with kind, patient, and thoughtful support. She truly goes above and beyond to ensure our customers feel informed and valued. We appreciate you taking the time to share your experience! "